Evidence pack, sample data
Sample bank
- Period
- 1-30 Sep 2026
- Agent
- Collections assistant
- Prepared
- 1 Oct 2026
- Pack ID
- ep_7f21c9
- Attempted
- 1,284
- Signed
- 1,284
- Unrecorded
- 0
Records (4 of 1,284 shown)
- 09:41:07Refund €240 to customer #4471Refunds policy v3, under €5009f3a71
- 09:41:12Read KYC file, customer #4471Case owner R. Kavanagh4be20d
- 09:42:30Update credit limit to €3,000Credit officer S. Okaforc71e58
- 09:42:31Send arrears notice by emailCustomer comms policy v708d4f2
DORA mapping
- ICT third-party risk Art. 28-30
- What the provider's system did for this bank, action by action.
- ICT risk management Art. 5-16
- Attributable actions with their authorisation and a tamper-evident record.
- Incident management Art. 17-23
- A signed timeline to reconstruct events if something goes wrong.